Rectors TechnoSoft
(Operated by RECTORS TECHNOSOFT PRIVATE LIMITED )
At Rectors TechnoSoft, customer satisfaction is our priority. This policy outlines the process for returns, replacements, cancellations, and refunds for purchases made through our website or associated platforms.
Step 1: Raise a Return / Replacement Request
If you receive a wrong, defective, damaged, or mismatched product, you may request a return or replacement within 7 days of delivery.
To initiate a request, please contact our customer support team with complete order details.
⚠️ For damaged, missing, or incomplete items, the issue must be reported within 2 days of delivery.
Step 2: Review of Your Request
- Our support team will review and verify your request.
- Verification may take up to 2 working days.
Step 3: Product Pickup
- Once approved, a reverse pickup will be arranged through our courier partner.
- Customers are not required to self-ship unless specifically instructed by our support team.
Step 4: Product Inspection & Resolution
After the returned product is received, it will undergo a quality inspection.
Based on inspection results, one of the following will be processed:
- Replacement
- Exchange
- Refund
(Subject to product eligibility and stock availability)
Replacement & Exchange Policy
Once replacement or exchange is approved:
- Pickup of the original product will be scheduled.
- After successful inspection, the replacement or exchanged item will be processed.
- If the original product is unavailable, you may opt for:
- A full refund, or
- An exchange with a similar or equivalent product.
Replacement / Exchange Timeline
- Dispatch: 2–3 business days after inspection
- Delivery: 3–5 business days after dispatch
Returns / Replacements Will NOT Be Accepted If:
We reserve the right to reject requests if:
- The product shows signs of use, damage, or tampering.
- Original packaging, labels, or accessories are missing.
- Request is raised after 7 days of delivery.
- Damage or missing complaint is raised after 2 days.
- The item is returned in a condition different from when received.
Order Cancellations
- Orders can be cancelled only before dispatch.
- Once shipped, cancellation requests will not be accepted.
Refund Process
For Prepaid Orders:
- Refunds will be credited to the original payment method.
Refund Timeline (TAT: 3–5 Business Days)
- Cancelled Orders: 3–5 business days
- Returned Orders: After pickup and successful quality inspection
Partial Returns
- For multi-item orders, individual items can be returned within 7 days, subject to eligibility conditions.
Contact Us
For any questions related to returns, refunds, replacements, or cancellations, please contact us:
RECTORS TECHNOSOFT PRIVATE LIMITED 📍 Third Floor, 61 T/F, Vijay Block , LAXMI NAGAR, New Delhi, East Delhi, Delhi-110092
📞 Phone: 9639477345
✉️ Email: rectorstechno@gmail.com
